Peruvian Legal Regulations • Law No. 29571

Virtual Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571) and Complaints Book Regulations (Supreme Decree No. 011-2011-PCM).

Business Legal Name

HL Transportes Turisticos S.A.C.

Tax ID (RUC)

20615477487

Fiscal Address

Willcarpay, Cusco, Peru

COMPLAINT SHEET

LRV-2026-0001

Date: 09/09/2026

Claimant Consumer Identification

Enter your personal details to legally process and respond to your request.

Person Type *

Full Name / Business Name *

Document Type *

Document Number *

Phone / WhatsApp *

Email Address *

Home / Street Address *

City / State / Country *

The consumer is a minor (details of parent or legal guardian will be required).

Contracted Good or Service Identification

Indicate the service or product related to your complaint or claim.

Contracted Item Type *

Service

Trekking, tour, vacation package, transportation, or booked accommodation.

Product

Mountain gear, equipment, souvenir, or purchased physical good.

Tour or Service Name *

Claimed Amount *

Booking Code / Voucher

Details of Claim & Consumer Request

Select whether your case is a Claim or Complaint according to Peruvian INDECOPI definitions.

Type of Dissatisfaction *

CLAIM (Reclamo)

Dissatisfaction directly related to the contracted tourism products or services.

COMPLAINT (Queja)

Dissatisfaction not directly related to the services; expresses discomfort regarding customer service or staff conduct.

Details of Claim (Description of Facts) *

Specific Consumer Request / Desired Solution *

Attach Supporting Evidence or Receipt (Optional)

Allowed formats: JPG, PNG, PDF, DOC (Max. 5 MB)

Sworn Statement & Legal Response Timeframe

Legal consumer rights guarantee under Peruvian INDECOPI framework.

Important Legal Information (Law No. 31435):

The provider must respond to this claim or complaint within a maximum non-extendable period of fifteen (15) business days.
Filing a claim does not prevent the consumer from seeking other dispute resolution channels, nor is it a prerequisite for filing a formal complaint before INDECOPI.
A full digital copy of this Complaint Sheet will be delivered to the registered email address.

Sworn Statement: I declare under oath that I am the service holder/consumer and that the information provided in this form is true and complete to the best of my knowledge. * I have read and agree to the Personal Data Protection Policy in accordance with Peruvian Law No. 29733. *

VIRTUAL COMPLAINTS BOOK

HL Transportes Turisticos S.A.C. • RUC: 20615477487

Willcarpay, Cusco, Peru

LRV-2026-0001

Date: 09/09/2026

1. Claimant Consumer Details

Full Name / Business Name:	-
Identity Document:	-
Phone / Email:	-
Home Address & City:	-

2. Contracted Good or Service Identification

Good/Service Type:	-
Description / Tour Name:	-
Claimed Amount:	-

3. Details of Claim & Requested Solution

Dissatisfaction Type:	-
Description of Facts:	-
Consumer Request:	-

Legal Response Timeframe: Pursuant to Supreme Decree No. 011-2011-PCM and Law No. 31435, the company will officially respond to this submission within a maximum non-extendable period of 15 business days to the registered email address.